Refund Policy

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us.
There are certain situations where only partial refunds are granted: (if applicable)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (If applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info.maryamspk@gmail.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@maryams.pk and send your item to: 25-M, Ali Trade Center, MM Alam Road, Gulberg 2, Lahore, Pakistan.

Shipping

To return your product, you should mail your item to: 25-M, Ali Trade Center, MM Alam Road, Gulberg 2, Lahore, Pakistan.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Impact on Free Delivery Offer & Refund Policy

If your order total falls below the "Free Delivery" threshold at any point — for example, due to a return or partial return — delivery charges will apply. In such cases, the delivery cost for the shipping method you selected will be deducted from your refund.

Please note: According to the new government policies, any applicable government taxes or duties will also be deducted from your refund. You will receive the refund amount after all such deductions have been made.